The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail Ensure the Lens. Crafters team provides unsurpassed Customer Service Proactive & solution driven, accurate execution & product knowledge Assists customers with selections, provides recommendations, assists sales associates Serves as a responsible alternate store key holder While working in Lab, if applicable Custom fits glasses & precisely place prescription in lenses Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology Ensures finished eyewear meets optical standards & customer requirements Creates a safe working environment for all, demonstrates safe work practices Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS HS diploma/ GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong inter-personal skills Strong basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed states Lens. Crafters Final Eyewear Inspector Certification Lens. Crafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience Accu. Fit Digital Measurement System certification Knowledge of current store merchandise & lens options This posting is for an existing vacancy within our business.