Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week A vacancy exists in the Department of Permits, Approvals & Inspections, Miscellaneous Permits & Licenses Division. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in this class may be filled from the list of eligible applicants. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You can attach your transcript(s), certification(s) or license(s) to your application. Copies and unofficial transcripts are acceptable. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Examples of Duties Definition of Responsibility. Under general supervision, provides clerical and administrative support to the Miscellaneous Permits and Licenses Division to ensure the efficient and accurate processing of applications, permits, licenses, and related records. Essential Functions. Serves as a key point of contact for the public and supports daily office operations through effective communication, organization, and attention to detail. Respond to telephone, email, and in-person inquiries in a professional and courteous manner. Provide accurate information regarding requirements, forms, fees, and procedures. Processes Application Review and process a high volume of permit and license applications for accuracy, completeness, and compliance (approximately 36 application types). Prepare, review, and maintain electronic and paper records of permits, licenses, and related documentation. Enter data into County systems in accordance with established policies and deadlines. Schedule appointments, process payments, and issue permits/licenses as authorized. Route applications to appropriate departments for review and approval. Monitor application status and follow up with applicants to obtain additional information when necessary. Locate, extract, and summarize information from files to respond to inquiries, routine requests, or complaints. Establish and maintain confidential filing systems (alphabetical, chronological, and subject-based). Operate standard office equipment, including computers, scanners, printers, and photocopiers. Support the Office Coordinator with reports, correspondence, and file management. Verify applicant information against applicable regulations and requirements. Ensure all documentation complies with Baltimore County policies and procedures. Example of Duties. Performs other related duties as required.(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.) Qualifications Required Qualifications. Possession of a high school diploma or an appropriate equivalent Plus One year typing, word processing, or secretarial experience. (Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)Knowledge, Skills & Abilities. Knowledge of clerical, administrative, or customer service operations. Knowledge on Microsoft Office Suite (Word, Excel, Outlook); experience with database systems preferred. Strong attention to detail, accuracy, and organizational skills. Strong written and verbal communication skills. Strong problem-solving and critical-thinking skills. Ability to handle confidential and sensitive information with discretion. Ability to manage multiple tasks in a fast-paced environment. Ability to work both independently and as part of a team. Ability to handle frequent interaction with the public. Ability to interpret and apply laws, policies, and procedures (e.g., County Code). Ability to adapt to changing priorities, policies, and procedures. Ability to identify discrepancies, incomplete applications, or compliance concerns. Ability to select the appropriate letter or memo format, proofread, edits documents for grammar, punctuation, spelling, and prepares documents for distribution or mail. Ability to adhere to County and departmental rules, regulations, and standards. Proof of Licenses, Certifications and Education. Applicants are required to submit proof of Licenses, Certifications and Education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.