At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users. Primary Responsibilities. Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues. Answers incoming calls, chats and emails and inputs information into ticket tracking software. Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction. Escalates more complex problems to senior techs or other support teams?This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act. Requirements. High School Diploma or GED - Technical training and prior experience in computer troubleshooting and problem resolution. Preferences. Relevant college course work and certifications Remote computer support experience. Skills and Competencies. Ability to multi-task. Ability to work under limited supervision. Basic understanding of telecommunications, network and desktop functions. Excellent verbal and written communication skills. Good organizational skills. Intermediate analytical skills. Provides timely problem resolution. Proficient in current Windows operating system and web browsers. Strong customer service background. Relevant certifications are preferred (e.g., Comp. TIA Security / Sec ). Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis. This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The location available for this role is Birmingham, AL. Position Type. Full time. Compensation Details. Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target:Minimum:$46,750.00 USD - Median:$57,270.00 USD - Incentive Pay Plans:This job is not incentive eligible.