Demonstrate courteous, respectful, and kind conduct toward every employee and customer. Demonstrates a thorough understanding of RPI store systems and processes. Displays an advanced understanding of auto parts and is a go-to source of information for customers and coworkers alike. Trains other employees on parts knowledge and store processes. May assist manager in completing End-of-Day processing. May assist manager in completing end-of-month processing. Cooperate and coordinate well with coworkers and as a team member. Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies. Maintain neat, clean, and professional appearance. Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer. Appropriately escalates issue if needed. Have a thorough understanding of pricing structure and customer discount availability. Advises junior level Counter Sales as needed. Research part's availability through computer and catalogs for stock numbers, inventory status, and pricing. Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed. Handle cash and credit transactions; properly invoice/credit customer accounts. Assists junior employees with process and trains on correct handling as needed. Reports concerns and identifies improper transactions to appropriate manager immediately. Completes required training to stay current in industry knowledge to better serve customers. Prioritize the order of delivery items and assign deliveries to drivers. Follows up on critical delivery items to ensure customer expectations are met. Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork. Open and/or close store as scheduled. Work home store inventory/assist in other location's inventory, if assigned. Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area. Potential supervisory duties in the absence of the store manager. Assist other workers within the store and direct their tasks when needed. Perform any other tasks as assigned. Our Benefits (all benefits are based on eligibility and subject to change) 401(k) employer matching Company Paid Vacation, Holidays, and Sick Days Medical, Dental, and Vision Company Paid Basic Life Insurance & Long Term Disability Short Term Disability Flexible Spending Accounts Additional Supplemental Life Insurance Accident Insurance Hospital Indemnity Employee Assistance Program Employee Purchase Discounts Scholarship Program Earning Incentives and Bonuses Supervisory Responsibilities This job has no supervisory responsibilities.