Student Desk Managers work to create a welcoming and inclusive environment that helps to enhance student and community development. Res. Life IT Student Desk Managers support the Residential Life staff by providing troubleshooting and instructional support on issues/topics related to departmental IT needs. Specifically, the Student Desk Manager is expected to role model leadership, integrity, and must possess a passion for working with undergraduate students in a residence hall setting. Specific Responsibilities Work Schedule 20 hours per week during Summer, 5 hour per week during the Fall and Spring Academic terms, flexible hours (within the 8:00 am – 4:30 pm M-F business hours for the Res. Life department) Desired Start Date 05/19/2026 Open Date 04/27/2026 Close Date 05/27/2026 Required Relevant Education & Experience High School diploma or GED Required Field(s) of Study Must be enrolled in a minimum of twelve (12) credit hours per semester (undergraduate students) or six credit hours (graduate students) Preferred Relevant Education and Experience Education: No Response; Experience: Must have worked for 1 semester as a front desk attendant in one of the residence halls. Supervisory Responsibilities This job has no supervisory responsibilities. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Able to adapt to change, Able to learn and retain information, Able to multitask, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent leadership skills, Willing to interact with students, Work effectively with a diverse community, Proficiency with Microsoft Office and other computer applications Other Knowledge, Skills and Abilities Student must be available to work both Fall and Spring Semesters. Students in a full-time Internship and/or Student Teaching are not eligible. NCAA Guidelines All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department. No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual’s involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU. Job Duties Essential Duties and Responsibilities Providing troubleshooting and support for front desk computers, their browsers, the network connection, their security, and the software on them. Providing troubleshooting and support for the computers of those who supervise various components of the desk operations in the halls, their browsers, the network connection, their security, and the software on them. Providing support for desk operations in terms of assisting with initial card access troubleshooting and reporting. Placing TDX tickets for additional support as necessary from OIT and following up on those tickets to ensure timely resolution of Incidents which affect desk operations. Assisting with the deployment and inventorying of new hardware and software to the front desk computers and to the computers of those who supervise the various components of front desk operations. Other related duties as assigned.