As a Security Officer Lobby Desk in Grand Rapids, MI, you will serve and safeguard clients in a range of industries such as Residential, and more. Join Allied Universal as a Front Desk Professional at a residential location, where you will greet residents and guests, manage access activity, monitor for security-related concerns, and provide outstanding customer service and communication. In this stationary role, you will help create a welcoming environment while supporting daily operations with professionalism, teamwork, and integrity in a caring, reliable, and innovative culture. Position Type: Full Time Pay Rate: $19.67 / Hour Job Schedule:Day. Time. Mon 03:00 PM - 11:00 PM - Tue 03:00 PM - 11:00 PM - Wed 03:00 PM - 11:00 PM - Thur 03:00 PM - 11:00 PM - Fri 03:00 PM - 11:00 PM What You'll Do:Provide customer service to residents, guests, vendors, and/or visitors by carrying out front desk duties, site-specific policies, and when appropriate, emergency response activities. Monitor access at the front desk by checking in visitors, verifying credentials, maintaining visitor logs, and communicating with residents and/or property staff regarding arrivals and deliveries. Respond to incidents, resident concerns, and critical situations in a calm, problem-solving manner, and report security-related issues according to site procedures. Answer phones, manage inquiries, and support day-to-day front desk operations while helping to deter unauthorized access within the residential location. Minimum Requirements:Customer service experience is preferred. Comfort using a computer or tablet is preferred. Be at least 18 years of age for unarmed roles; 21 years of age for armed roles. Possess a high school diploma or equivalent. As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. A valid driver’s license will be required for driving positions only. Why Join Us:Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more. Career Growth: Get paid training and access to career growth opportunities. Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance. Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.