The Claims Associate provides quality assistance to adjusters at all phases of the claim lifecycle to drive the claim to timely conclusion. Supports the success of the organization through interactions with agencies, policyholders, and employees. This individual will handle incoming calls and mail for the claims department and facilitate tasks and processes to aid the adjuster to process claims accurately and efficiently. Essential Tasks/ Major Duties. Respond to inquiries from policyholders, claimants, injured workers, and other stakeholders regarding claim status, receipt of payment or bills, and other claim-related questions. Obtain and verify information by gathering missing or incomplete details from relevant parties, including policyholders, claimants, witnesses, and external vendors, to support accurate claim processing. Assist with claim documentation by preparing and submitting require state filings, closing documents, and other administrative support requests on behalf of adjusters. Draft and distribute correspondence to policyholders, claimants, injured workers, or agents in accordance with company standards and regulatory requirements. Maintain accurate claim records by entering data into the claims management system and ensuring all documentation is complete and up to date. Coordinate external vendors by engaging appraisers, attorneys, and contractors, to support the claims process. Process payments and invoices by reviewing and issuing payments in accordance with company policies and adjuster direction. Knowledge, Skills & Abilities. Associate's degree or equivalent combination of education and experience . year of experience in insurance or claims. Ability to obtain appropriate state licensing as required. Proficiency in Microsoft Office Suite. Familiarity with claims management software preferred. Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers. Excellent verbal and written communication skills with the ability to interact with internal and external customers. Demonstrated ability to organize and prioritize work to ensure timely deadlines. Demonstrated ability to input data with a high accuracy rating, and strong attention to detail.