This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales performance. It involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and operational standards adherence. The work impacts the organization by enhancing customer experience and driving store performance aligned with business goals. Job Responsibilities: Lead team development and training to ensure achievement of monthly sales and service success metrics Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence Maintain store environment quality and compliance with visual merchandising and operational standards Monitor and control store expenses, including discounting and credits, to support financial performance Communicate corporate and store updates to ensure team awareness and system knowledge Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience:High School Diploma/ GED (Required) 1 year customer service and/or sales experience, retail environment (Preferred)Knowledge, Skills and Abilities:Communication (Required) Leadership (Required) Store Operations (Required)Licenses and Certifications:At least 18 years of age. Legally authorized to work in the United States. Travel:Travel Required (Yes/ No): No. DOT Regulated:DOT Regulated Position (Yes/ No): No. Safety Sensitive Position (Yes/ No): No. Total Target Cash Pay Range: $57,600 - $96,000, inclusive of target incentives. Base Pay Range: $43,200 - $72,000 The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, ID=REQ 351826¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.