Concierge Manager

Nashville

Thursday, 30 April 2026

Provide pantry services in all applicable locations Ensure all pantry locations are appropriately stocked Maintain pantry storage areas ensuring this space is clean, organized and appropriately stocked Maintain all pantry equipment including cleaning, general maintenance and coordination of service calls Accurate ordering, receiving and storage of all pantry products Monitor product quality and freshness Provide fundamental reception services such as greeting and escorting visitors Adhere to AB dress code always appearing neat and professional. Reception Services Greet clients, visiting employees and guests when they arrive on the floor. Announce guests upon arrival to their host. Direct and/or escort visiting employees to their reserved visitor workspace, and direct/escort guests to the appropriate conference room. Check emails upon arrival and throughout the day for daily updates on meeting reservations and visitor workspaces. As needed, act as back-up for onsite Facilities & Operations Support. Office Support Help residents log in to the phone system. As needed and upon request from employees, partner with onsite mailroom team to help shred documents; assist with printing, copying, faxing or scanning; and schedule internal messenger services and hand deliveries. Help set up office supplies offices for new residents on the floor, including stocking pens, pencils, clips, in/out trays, etc. Manage Reservations for Conference Rooms and Visitor Workspaces Partner with office leadership to confirm and modify reservations for the floor. Use EMS to send confirmation emails for the following day’s reservations and follow up on any outstanding logistics. Take reservations and follow established protocol for reservations on the floor. Accommodate last-minute requests such as early morning meeting setups and changes in room setup. Email reservation details to AV teams, as needed. Partner with client to ensure employees who are using a visitor workspace for the day have appropriate building access. Maintain Conference Rooms, Visitor Workspaces, Pantries & Common Areas Maintain a clean and neat appearance in reception area, conference rooms, visitor workspaces, pantries, copy areas and other common areas. Contact facility services team to request help with cleaning, arranging chairs, moving flip charts, setting up equipment, etc. As needed, order and restock office and pantry supplies for the team. Partner with onsite mailroom team to ensure copy equipment and shared printers are stocked with paper. Monitor equipment in conference rooms and notify IT team of any issues promptly before meeting begins. Qualifications High school diploma or equivalent Ability to communicate effectively with employees of all levels Experience in an office environment, customer service position preferred Basic clerical skills Ability to operate basic office equipment and technology Basic computer skills Friendly and professional personal demeanor Must be able to lift 50 lbs. Education

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