Provide excellent customer service to all patients, guests, family members and employees and effectively communicating with patients throughout their medical experience. Performs daily operations activities such as: ensures accurate and timely collection of all data and required forms necessary for the processing of charges/claims, and ultimately, the receipt and processing of payments owed to the company. Explains insurance benefits and collects co-pays, deductibles and self-pay portions due, and inform patient of financial responsibility. Researches and resolves any issues impeding the efficient and effective registration of accounts; working with team on quality assurance scores to improve accuracy and by monitoring the workques for those accounts. Researches and resolves complaints regarding customer service, registration, authorization or scheduling. Monitors and maintains productivity and accuracy: meets all department productivity and accuracy goals and maintains records documenting activity. Monitors team member productivity/accuracy and works with team members on any issues identified. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.