Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access. Manages and coordinates referrals via online work queues. Provides excellent customer service and access navigation support to both patients and providers via web tools. Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information. Works collaboratively with clinical departments to meet the needs of patients. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.