The Concierge Assistant role is an exciting opportunity for a hospitality-minded professional to serve as the face of BCG’s Nexus Atlanta office. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under the supervision of the Office Experience Senior Manager, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCG’s culture and values Key responsibilities include: Greeting and directing visitors to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom)Greeting vendors daily to ensure a smooth experience. Assisting employees and visitors in navigating the space and using the desk reservation system; escorting visitors as needed. Handling guests’ individual needs during their visit, including office assignments and other administrative requests. Monitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor access. Triaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accurately. Support internal reporting and documentation by preparing summaries, presentations, and maintaining organized records for leadership and team use. Compile and share weekly office operations recaps, ensuring alignment on priorities, decisions, and outstanding tasks. Coordinate package pick-up with staff members. Answering Concierge phone and directing calls accordingly. Assisting with basic IT requests (e.g., guest Wi-Fi login details)Ordering employee access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols. Providing Information to visitors upon arrival Including validating parking upon request. Maintain the concierge meeting calendar. Supporting functional teams with large-scale meetings or events, including room management. Maintaining general cleanliness of the Concierge areas. Updating and maintaining office digital signage. Assisting with general office projects (e.g., printing and ordering) as needed You’re Good At Creating a welcoming, professional environment and delivering exceptional, high quality service with a hospitality mindset. Exercising sound judgment and professionalism, especially when navigating unexpected requests or last-minute changes. Communicating effectively - both written and verbal - with warmth, clarity, and confidence. Managing multiple priorities with strong organizational and time management skills. Make effective use of downtime by identifying opportunities to assist If needed. Maintaining meticulous attention to detail and accuracy in a fast-paced setting. Collaborating seamlessly with team members and building strong relationships across all levels. Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience. Handling sensitive information with a high degree of integrity, discretion, and confidentiality. Adapting easily to changing priorities and demonstrating flexibility and composure under pressure. Representing BCG’s values through a positive, professional demeanor and a client-first approach. What You'll Bring. What You’ll Bring Bachelor’s degree strongly preferred 0–2 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environment. Strong service orientation and hospitality mindset. Excellent communication and organizational skills. Attention to detail and ability to multitask. Proficiency in Microsoft Office Suite and willingness to learn new systems. Ability to work periodic overtime as needed and be in office 5 days a week.