Consult Program Areas and users to assess and define systems requirements. Answer questions and resolve computer problems in person and remotely. Aid in the use of technology, hardware, and software. Install and perform repairs to hardware, software, and peripheral equipment. Responsible for keeping an inventory of computer equipment and software in assigned areas. Process and track workload using the agency's incident management tracking system. Test and monitor software, hardware, and peripheral equipment. Verify operations and detect errors. Prepare evaluations and submit recommendations to management. May take a lead role in the planning, testing, and implementation of major projects under the supervision of management. Complete administrative tasks via Microsoft Intune. Configure device enrollment and handle all aspects of the device’s lifecycle. Manage device configuration. Deploy applications, manage updates and troubleshoot install failures and detection rules. Mange access to resources in both Microsoft Intune & Active Directory. Create and manage security groups and assign configuration profiles and compliance policies. Write and maintain up-to-date documentation for supporting Information Technology Systems. Create KB articles for common issues. Read technical manuals and work directly with hardware and software manufacturers to develop training materials and procedures to conduct training programs. Establish methods and procedures for use of information technology systems. Perform other related duties as required by the Office of Information Technology Knowledge, Skills and Abilities: Knowledge of distributed processing operations, procedures and equipment, problem solving techniques and computer and software. Ability to process information logically and solve problems; develop training programs related - to distributed processing; monitor and resolve problems with distributed systems components; identify and define user task needs; communicate effectively; and plan, organize and coordinate work assignments. Work additional hours when maintenance/ installations require. Why should I apply? The Benefits of Working for the State of Florida:State of Florida employees enjoy top-tier benefits offerings, including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out-of-pocket contributions. State employees also enjoy the option of selecting between the FRS Pension Plan and the FRS Investment Plan for retirement. As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems. Health Premiums $25.00- Single / $90.00- Family Biweekly No Cost $25,000 Life Insurance Nine Paid State Holidays, One Personal Holiday per year 4 hours Annual Leave and 4 hours Sick Leave accrued Biweekly Retirement Plan Options State University and College Tuition Waiver Program On the Job Trainings Support for family planning, including paid maternity leave, adoption benefits, Family and Medical Leave Act (FMLA), Family Supportive Work Program (FSWP), and paid leave for family and medical responsibilities for eligible employees. Paid administrative leave for mentoring, volunteering, voting, and other reasons because we understand the importance of giving back to the community. For a more complete list of benefits, visit