Job Objective: Duties involve interviewing clients to identify problems, determining assistance needed, giving direct assistance or referring them to the appropriate agency. Responsibilities require considerable contact with the general public and other agencies. Essential Functions: Schedule, interview and evaluate needs of individuals and families Determine level of assistance needed. Develop client assistance plan Provide assistance in accordance with established schedules and guidelines, checking eligibility with MAACA database Provide emergency assistance outreach to community’s unhoused population Maintain an accounting of all funds received and distributed from the emergency assistance account via spreadsheets, back up documentation, and input into MAAC Link Learn about community agencies providing aid, maintain referral list, provide referrals to appropriate agencies and services when further assistance is needed, with attention given to the immediate needs of the unhoused including, but not limited to, shelter, housing, non-facility based care and other critical services Be knowledgeable of current policies and regulations governing eligibility for clients Create and update client files and MAAC database files by recording each contact made with clients Submit service records to Corps Officer as directed Maintain social services procedures and fund balances in MAAC Write and maintain confidential client case notes, documenting requests, findings and services rendered Enter pertinent information into the community emergency assistance databank Maintain and administer emergency food pantry assistance Maintain all necessary statistics and data. Compile records and prepare reports as assigned Establish and cultivate professional community agency relationships and participate in agency meetings as assigned Provide quality customer service. Be knowledgeable and conversant of social services available in metro area and be able to interpret program regulations in clear, accurate and friendly manner to clients Oversee distribution of resources as needed Support the Corps seasonal programs including, but not limited to, Christmas toy and food distribution and Kettles Other duties as assigned Minimum Qualifications: Education: High school diploma, GED or equivalent; Associate Degree, particularly in Human Services preferred Experience: Experience working with low socio-economic and minority population preferred Certifications/ Licenses: None Skills/ Abilities: Supportive of The Salvation Army mission statement policies and procedures Ability to maintain appropriate confidentiality, including HIPPA standards Sound judgment, problem solving and conflict resolution skills Bilingual in English and Spanish is beneficial Convey a pleasant and helpful attitude through attitude, speech and conduct Ability to work positively with diverse populations, and be a team player Ability to use Microsoft Office software Ability to multitask and be highly organized to manage priorities and deadlines Ability to work extended hours when necessary, especially during Christmas season Supervisory Responsibility: None Physical Requirements: Include speaking, hearing and vision ability, excellent manual dexterity; lifting, pulling and pushing of materials up to 25 pounds; bending, squatting, and walking; sitting up to eight hours per day; standing up to five hours per day. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. Travel: Travel to meetings and conferences as required by the Corps Officer; occasional out of town travel to meetings and conferences; overnight stay may be required. Driving: Driving is required. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.