Monument Processing Supervisor Coordinate completion of monument and inscription orders with cemeteries, customers and vendors. Scan open and complete hardcopy work orders into paperless Monument Tracking System. Assist with resolving order problems with funeral directors, cemeteries, vendors & customers Work with market leadership, implementing best practices and championing management processes. Supervision. Train Monument Processor Specialists to ensure associates understand and comply with Standard Operating Procedures and Polices. Communicate daily status of work orders. Address escalated issues Specialists are unable to resolve. Manage schedules and priorities of team. Interview, hire, mentor and provide ongoing feedback to staff. Reporting Provide Market Leaders monthly monument and inscription sales reports. Prepare and distribute monthly sales reports to Location Managers. Prepare and distribute weekly reports to Monument Sales Specialists & Monument Processing Specialists. Prepare open order activity and productivity reports for Market Manager and SCI associate stakeholders. Monument Tracking System (MTS)Work with Corporate IT to maintain MTS Application system. Serve as a liaison between Corporate and Airtable IT departments. Assist IT teams in additional development and testing of MTS upgrades and improvements. Update cemetery data and pricing in MTS as needed. Training. Supply ongoing Processing and MTS training, including new upgrades. Provide cemetery application process training and support to Monument Processing Team Assist Market Manager in developing and updating training materials. Accounting Print monthly commissions in MTS to verify accuracy against Automated commission process. Prepare and distribute monthly commission reports. Verify and approve vendor invoices. Submit vendor invoices for payment for all work in progress orders. MINIMUM REQUIREMENTS - Education High School diploma or equivalent required. Bachelor’s degree in Business Administration, or related discipline, strongly preferred. Certification/ License. Valid state driver’s license in good standing. Experience. Eight (8) years of office management experience in a customer service-related industry. Five (5) years of experience working with multiple computer applications (Citrix application a plus)Five (5) years supervisory experience. Knowledge, Skills and Abilities. Strong computer skills and working knowledge of computer applications, MS programs and Citrix applications a plus. Detailed oriented in dealing in an industry that is very paper intensive Effective and efficient oral and written communication skills. Ability to adapt to changing priorities and the ability to work under stringent timelines. Ability to work independently and as a team member. Ability to work with a variety of stakeholders, internal and external. Ability to work after business hours as needed to meet customer demands. Ability to work with a sense of urgency to resolve problems quickly. Proven time management and organizational skills.