Reporting to the Manager of Transaction Processing & QA, provide administrative, financial and customer service support to the Yale community. Process invoices into Workday and manage Sales Force queues for processing; perform validation on invoices in the Kofax System, and review transactions and index in On. Base Utility Client. Communicate and resolve transaction processing problems, with department administration, central units and suppliers. Respond to telephone and email inquiries from faculty, staff, and supplier community. Ability to detect, and document trends for root cause analysis and training purposes. Ensure that current standards are met for transaction turnaround times and quality. Work effectively with colleagues by practicing punctuality, problem solving, and honest communication as well as meeting all standards of confidentiality. Required Skills and Abilities 1. Demonstrated proficiency with Accounts Payables and/or Accounting .. Intermediate Word, Excel and Outlook skills. Proven ability with transaction/ ERP processing in systems such as Workday, Oracle, SAP or similar .. Demonstrated ability to maintain a high level of accuracy in preparing and entering financial transactions, strong organizational skills, multitasking skills, and excellent attendance .. Proven customer service skills and professional demeanor. Ability to critically assess customer inquiries and provide appropriate information or resolution using judgment and available resources .. Analytical and problem solving skills, decision making skills, effective verbal and listening communications skills, and attention to detail. Preferred Skills and Abilities 1. Experience with Workday financials and Salesforce systems. Principal Responsibilities 1. Receives, classifies, and codes information. Reviews account records to ensure accuracy and completeness. Prepares and distributes billing statements. 2. Obtains and provides information related to accounts, procedures, and regulations. Establishes, maintains, and reconciles account records. 3. Reviews, logs, codes, and posts payments. Identifies and corrects errors. Totals and reconciles cash transactions daily. Monitors account records. Composes correspondence related to problem accounts. 4. Refers delinquent accounts to supervisor and collection agencies. Researches individual accounts. May summarize findings in brief reports. 5. Completes and processes forms. May present account information at legal proceedings. 6. Performs clerical functions incidental to account activity. Required Education and Experience Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education. Job Posting Date 04/30/2026 Job Category. Administrative Support. Bargaining Unit. L34 Compensation Grade. Labor Grade C - Compensation Grade Profile. Hourly Range$28.43 Time Type. Full time. Duration Type. Staff Fixed Duration (Fixed Term)Work Model. Hybrid.