?Penn State Abington, located about five miles north of Philadelphia, is seeking a Library Operations Supervisor to lead the daily operations of its library with an emphasis on circulation, collection maintenance, and customer service. This position offers an excellent opportunity to provide front-facing customer service within a prestigious library system, while overseeing and supporting library staff and student assistants. You will get to partner with many others at Penn State Abington and across the Pennsylvania State University Libraries as you support our students, faculty, and campus – giving you the opportunity to learn from and/or offer guidance to fellow employees. Responsibilities. Joining a supportive team, the Library Operations Supervisor will work independently and collaboratively to complete this position’s responsibilities, which include but are not limited to:Facilitate and lead the daily operations of the library including coordination of circulation, reserves, interlibrary loan, acquisitions, catalog maintenance, collection maintenance, facilities, and user experience. Develop and implement operational procedures and oversee user experience assessment. Supervise library staff (full-time, part-time, and student) team members: hire, schedule, train, and conduct performance management. Collaborate with the Head Librarian on planning, implementing, and evaluating unit priorities including analysis and improvement of library services. Maintain and manage the library operations budget, contribute to budget planning and forecasting, allocate resources, make purchasing recommendations, and approve expenditures. Oversee circulation of library items both on-site and for interlibrary loan (ILL) Provide outstanding customer service to students, faculty, and community users (e.g., answering questions, resolving concerns, and instructing patrons in technology, systems, and equipment)Represent the library and the campus through regular communication with other Penn State units and through service on committees. Depending on the skills and interests of the successful candidate and needs of the department, the Library Operations Supervisor may also engage in the oversight of outreach activities, development of library guides, and/or the Ogontz Archive. As part of a small yet impactful team, library staff are cross trained to complete duties in multiple areas as needed. Qualifications. Required Qualifications:Experience providing leadership or guidance to others, demonstrated through formal supervisory responsibilities or by serving as an informal team lead or go-to resource for questions and problem-solving. Committed to providing excellent customer service: demonstrated ability to be adaptable, flexible, and patient with customers and staff. Effective verbal and written communication. Excellent interpersonal skills; inclusive and respectful when working with others. Ability to stay organized with a high attention to detail and accuracy while multi-tasking. Demonstrated knowledge of library technical services, including acquisitions, cataloging, and collection maintenance. Ability and willingness to learn job-related software. Proficiency with Microsoft Office tools or comparable software used for communication, documentation, and spreadsheet management. Preferred Qualifications (one or more):Experience with overseeing or developing a peer-to-peer library research program Experience working with circulating technologies. Experience managing departmental budgets MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS - If filled as Library Operations Supervisor - Supervisor, this position requires: Bachelor's Degree 3 years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None If filled as Library Operations Supervisor - Senior Supervisor, this position requires: Bachelor's Degree 6 years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None Important Application Instructions: Applicants must submit a resume and cover letter. Additional Information:This position will report to the Head Librarian of the Penn State Abington Library. The Penn State Abington Library’s current hours of operation are from 8:00 a.m. to 8:00 p.m. Eastern, from Monday to Thursday, and 8:00 a.m. to 5:00 p.m. Eastern on Friday. The Library Operations Supervisor’s weekly schedule will be coordinated in consultation with the Head Librarian and library staff and may include opening and/or closing shifts. Working an infrequent weekend for event support is expected. Important Note: This position requires regular on-site work. The Pennsylvania State University Libraries is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position. Questions related to flexible work should be directed to the hiring manager during the interview process. The Penn State Abington Library provides the Penn State Abington campus community with access to all resources and services offered by the Penn State University Libraries – one of the Top 10 research libraries in North America. Penn State Abington is located in Abington, Pennsylvania, which is about five miles north of Philadelphia.