Our Data Support Analysts are the front line of customer service for Data supporting both internal and external clients. In this role your core responsibility will be supporting Bloomberg clients through our Help Desk, which will allow you to develop general financial markets understanding and knowledge of the inner workings of Bloomberg's customer service technology. You will also use your project management skills and problem solving abilities to assist in the implementation of strategic solutions to improve client experience and team workflows and procedures. We are a large team that interacts with all areas of the business, therefore the ability to effectively connect with partners in different regions and roles is essential. We'll trust you to: - Leverage your customer service skills to provide exceptional customer service to Bloomberg clients via our Help Desk (ADSK) - Use your customer service skills and subject matter expertise to educate and inform our clients - Build and maintain relationships with key internal and external Stakeholders (such as Enterprise Support, Analytics, and Data Product Teams) - Use problem solving and data analysis skills to find insights that assist in the implementation of strategic solutions to improve the client experience - Enhance customer operational performance by using Help Desk resources - Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge - Make independent decisions to resolve customer issues with strong problem solving skills. You’ll need to have: - Customer service experience - Professional experience or coursework in finance, business, or data analytics - Demonstrable ability to build and maintain client relationships - Superb communication and teamwork skills - Ability to lead and take ownership over projects - Effective research and analysis skills with attention to detail - An interest in using technology to perform data analysis - Ability to multi-task and work under pressure in a frequently changing environment - Demonstrated interest in the financial markets and desire to learn in a dynamic training and client facing environment - Outstanding interpersonal skills (both written and verbal) to articulate thought-process. We’d love to see: - Proficiency in Microsoft Office suite & Google Drive - Experience analyzing data, particularly with tools such as Qlik. Sense or BQN - Does this sound like you? Apply if you think we're a good match. We'll get in touch to let you know what the next steps are!