The Senior Manager, BI Product/ Portal will own the broader strategy and execution of the CX Reporting & Analytics imperative to drive as many reports and data to self-service. The Sr. Manager will work to eliminate the backlog of requests for automation while driving continuous improvement and setting the standard for how reporting is structured and created going forward. The Senior Manager will also have accountability for BI Platforms and drive decisions and policies around use of platforms. The Sr Manager should have a passion for how data can drive business strategy and better business decisions as well as maintain a vision for how to leverage data to tell a story. CANDIDATE PROFILE Education and Experience - 4-year degree from an accredited university in Computer Science, Information Technology, Engineering, Operations Research, Business or Math or other quantitative discipline. - 4-8 years’ prior experience in an analytical role or a related technical discipline - Proficiency building end-user reports and dashboards using Tableau - 2-5 years SQL experience required - Strong data analysis skills and experience, including querying and manipulation of large quantities of data - Experience with MicroStrategy and Cognos reporting platforms is a plus - SAS programming experience is a plus - Experience with Python or R is a plus - Working knowledge of Adobe Analytics (Site. Catalyst) and Google Analytics preferred - Advanced working knowledge of Excel and Microsoft Access - Data modeling and software development experience is a plus - Experience with statistical analysis, business intelligence, and data mining tools is a plus - Experience with multiple data warehouse platforms (Netezza, Oracle, DBZ, Hadoop) is a plus - Familiarity with Marriott systems (Rewards, SGI, MRDW, SFA, NGS, PMS, MARSHA, OY) is a plus - Strong analytical and problem-solving skills - Proven track record for innovation and applying new technologies to solve problems - Ability to communicate effectively with associates having business or technical backgrounds - Ability to articulate clearly and present complex issues to associates at all organizational levels CORE WORK ACTIVITIES - Drive the reporting automation strategy and execution - Develop the longer-term strategy and standards re: Reporting Automation - Review and address backlog of reports requiring automation - Create the standard for future automation - Consult on new projects with the Reporting and Analytics team to ensure successful adherence to standards etc - Serve as the business owner for all reporting platforms - Drive decisions on platform use - Create platform standards and policies - Drive strategy for platform set up - Serve as main business POC for platform improvement projects etc - Represents the CX Reporting and Analytics Team as a participant on related reporting projects and task forces as appropriate - Manages small software development projects and provides support to larger scale departmental initiatives - Responds to, solves and makes decisions on more complex, non-routine business requests with limited to moderate supervision - Provides training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution - Provides project support (requirements gathering, technical documentation, testing, training, etc.) for larger BMSC initiatives - Supports Data Governance initiatives At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.