Lead cross-functional collaboration across Customer Lifecycle Marketing teams to unify strategy, design, and content, accelerating alignment and innovation. Translate high-level business and marketing strategies into tangible experiences that resonate with the team and key stakeholders. Architect and communicate clear, compelling narratives that define and reinforce the organization’s strategic direction. Refine and optimize lifecycle content and design elements to enhance customer engagement, satisfaction, and business outcomes. Serve as a strategic partner to business leaders, providing design-driven insights that influence decision-making and lifecycle initiatives. Minimum Qualifications: Bachelor’s degree in Marketing, Communications, Design, Business, or a related field 10 years of experience in marketing strategy, content strategy, design, or related Experience working across cross-functional marketing teams such as web, content, brand, or customer marketing Experience creating business-facing and customer-facing materials such as strategic presentations, internal communications, or enablement assets Experience using common design and presentation tools (e.g., PowerPoint, Figma, Adobe Creative Suite, Canva, or similar) Preferred Qualifications: Ability to translate complex ideas or strategies into clear communications, visual narratives, or presentations Strong storytelling and communication skills with the ability to simplify complex concepts for different audiences Experience supporting marketing strategy initiatives or organizational change programs Background in visual storytelling, presentation design, or marketing communications Experience working in lifecycle marketing, digital marketing, customer experience, etc. Experience developing internal enablement materials that help teams understand and execute strategic priorities Experience developing customer facing branding and materials