Essential Responsibilities: Manage day-to-day operational merchant relationships, addressing questions and involving support as needed. Support Account Manager with operational and administrative tasks to ensure account success. Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration. Drive net new business prospecting and support Account Manager's prospecting efforts. Monitor account health, adoption, and customer satisfaction through feedback and usage tracking. Minimum Qualifications:5 years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications:Responsibilities: Support the Account Managers on account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal. Is accountable for a portfolio of Merchant accounts and partners with the AM on strategic relationships, positing themselves as an additional trusted advisor Partner with the Account Manager to drive Sales cycle through strategic prospecting including hosting events and leveraging referrals Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs. Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities. Support the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success. Oversee ongoing merchant operations, coordinating cross-functional teams to ensure seamless onboarding, integration, and experiences exceeding our merchant’s expectations" Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success Drive merchant retention, including churn mitigation / negotiation, and renewal processes Coordinate cross-functional teams to deliver results in line with account plans Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands. Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals. Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal. Qualifications: 10 years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage. Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts. Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions. Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences. Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives. Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results. Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes. Subsidiary:PayPal. Travel Percent:25-The pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay, including base pay and commission-based compensation, for this role by location is:Primary Location | Pay Range:New York City, New York | ($206,000.00 - $305,800.00 Annually)Additional Location(s) | Pay Range:San Jose, California | ($206,000.00 - $305,800.00 Annually) Chicago, Illinois | ($187,000.00 - $278,300.00 Annually) Austin, Texas | ($187,000.00 - $278,300.00 Annually) Scottsdale, Arizona | ($178,000.00 - $264,000.00 Annually) Omaha, Nebraska | ($178,000.00 - $264,000.00 Annually) Details about the commission structure will be provided during the hiring process, consistent with applicable laws. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.