Ensures members understand benefits and assist in access of services appropriate to their health needs. Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment. Implements care plan through actions based on assessments including providing education, facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements. Coordinates internal and external resources to meet identified needs. Monitors and evaluates effectiveness of the care management plan and modifies as necessary. Interfaces with Medical Directors and other health professionals on the development of care management treatment plans. Assists in problem solving for members and providers related to access to care, vendors, claims or service issues, etc. Minimum Requirements:Requires BA/ BS in a health related field and minimum of 3 years of clinical experience; or any combination of education and experience, which would provide an equivalent background. Current, unrestricted compact RN license in your home state. Multi-state licensure is required if this individual is providing services in multiple states. Preferred Capabilities, Skills and Experiences:Strong clinical background in hospital setting, i.e. Med Surg, ER, ICU, Critical Care. Ability to talk, type and critically think at the same time. Demonstrates critical thinking skills when interacting with members. Experience with (Microsoft Office) and/or ability to learn new computer programs/systems/software quickly. Ability to manage, review and respond to emails/instant messages in a timely fashion. Excellent collaboration, communication and teamwork skills. Job Level:Non-Management Exempt. Workshift:1st Shift (United States of America)