To oversee all areas of operation relating to the guest experience for Front Desk, and Bell services. To oversee all systems and controls aspects of the Front Office. To oversee the development of all Front Office employees. Special Qualification, Education or Licenses:High school graduate or equivalent vocational training certificate. Must be a US citizen or possess a valid work permit. Compute basic arithmetic. Front Desk experience required. Fluency in English both verbally and non-verbally. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Essential Elements:Maintain standards of guest services and a consistent guest experience as documented by Revinate, Unifocus, Trip Advisor etc.. To ensure the accuracy of the Front Desk and PBX records with direct and open lines of communications to other departments within the hotel. Through proper Front Office rooms merchandising procedures, to ensure management of the rate structure, via Front Office salesmanship, and meet or exceed average rate goals of the hotel as well as total rooms revenue. To ensure all Front Office systems and controls procedures comply with corporate policy and procedures. To ensure all Front Desk labor costs and other expenses are properly monitored and controlled in accordance with budgets and monthly updates. To maintain open and clear communication with all internal departments. Work cohesively with the Guest Services and Housekeeping departments to provide a successful arrival and departure process. In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses. Supervises all front desk associates and holds them accountable Conducts interviewing and hiring for the Front Office and PBX - Attends morning line-ups prepared with relevant information for the day. Ensures that all room discrepancies are cleared. Oversees blocking of special room requests for next day’s arrivals. Maintains a neat and orderly area. Consistently presents a polished and professional role model image to guests, coworkers, and other departments. Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed. Coordinates out of order rooms with housekeeping. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of:All hotel features/services, hours of operation. All room types, numbers, layout, decor and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Meet with Supervisor to review daily assignments and priorities. Access all functions of computer system. Set up work station with necessary supplies. Promote positive guest relations to all individuals approaching the Front Desk. Process all guest check-ins. Confirm reservation in system and review all noted information. For guests without a reservation, sell a room type agreed upon. Register guest in the computer and generate a registration card. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Advise guest of any messages, mail, packages, etc. received for them. Communicate services and amenities of the hotel to guests. Direct Bell Person to escort guest and transport their luggage to the room. Maintain guest history files on all guests. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp) Accommodate room changes Document all guest requests, complaints or problems Take record and relay messages accurately Offer detailed information on the voice mail system to callers and guests wishing to leave message Accept and record wake-up call requests Document and confirm reservations and cancellations. Block rooms in computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Generate and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Process all check-outs Resolve any late charges Present folio to guest and resolve any disputed charges Settle guest accounts Retrieve guest room key from guest Solicit guest comments on their stay Process express check-outs Handle requests for late check-outs. Conduct group check-ins/outs Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information Adhere to all cashiering procedures:Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Make change for guests. Sell kiosk items. Post charges Run closing reports Count and secure bank Complete designated cashier reports Balance receipts and drop receipts Document pertinent information in the pass down book Assist with Reservations calls. Handle all internal and guest calls Provide Concierge service Assist in other Front Desk areas as assigned Provide guest room tours. Report maintenance needs on work orders to be reported to Engineering. What are we looking for? Compensation:$82000 - $82000