Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management - Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business - Displays financial responsibility through P&L management - Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience - Interviews, hires, trains and promotes associates to support store operations and company growth - Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process - Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team - Champions and implements both company and store initiatives for consistent execution and continuous improvement - Manages daily store operations by interpreting, communicating and executing policies and procedures - Resolves customer and associate issues - Facilitates and participates in meetings and conference calls. Required Qualifications - Multi-task in a high energy, fast-paced work environment - Speak, listen, and write effectively in dealings with customers and associates across departments - Read, interpret, and transcribe data in order to maintain accurate records - Make independent judgments regarding critical business decisions - Identify business opportunities and suggest improvements - 5 years management experience - Completion of CarMax provided training - Intermediate PC skills - Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions - Rotating schedule with shifts that will include nights, weekends, holidays, 12-hour days - Occasional travel for meetings, training, and special assignments - Flexibility to work at multiple locations or relocate - Wear CarMax clothing (acquired through the company) at all times while working in the store. Preferred Qualifications - Retail management experience - Bachelor’s Degree.