About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location:About the role. Operating from the Residential Lobby, the Residential Assistant responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and individualized and intuitive touches to achieve maximum resident satisfaction. What you will do. Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; assists residents in all inquiries in connection with residence/hotel/lifestyle services, hours of operations, key residence/hotel personnel, in-house events, directions, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices. Processes packages, messages, deliveries and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Residential Services team and Valet the retrieval of resident’s vehicles. Assists in preparation of owner amenity spaces for use and owner satisfaction. Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers. Controls entry doors and elevator/lift access. Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas to provide information, transportation, ticketing, and reservations for residents. Assists in preparation of owner amenity spaces for use and owner satisfaction. Updates homeowner profiles with any relevant information. Assist with conflict resolution and guidance for homeowners in alignment with the Rules & Regulations Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures accurate billing Assists with coordination of owner requests to use the service elevator Actively monitors security and privacy of the building and owners What you bring. At least two years of post-secondary education is preferred One to three years of concierge or lifestyle services experience in a luxury environment Excellent communication skills Good verbal and written communication skills is required. Ability to communicate with a diverse team of employees, homeowners, visitors, and vendors Fluent in English, written and verbal; an additional language an asset Ability to use variety of software Able to work with minimal supervision and be pro-active in their approach to problem resolution Able to work while standing or walking for most of the shift What we offer: $21/hr- $26/hr and a comprehensive benefits package. Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)Complimentary accommodation at other Four Seasons Hotels and Resorts. Complimentary uniforms and dry cleaning for business clothing. Employee Meal Allowance per shift. Paid holidays, vacation, and sick days. Culinary, retail and wellness experiences at special rates. Schedule & Hours:Full time availability. Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs.