Guest Experience & Brand Standards Champion Kimpton’s “Forgotten Items,” “In-Room Delights,” and personalized guest recognition initiatives Create memorable, unscripted guest interactions that reflect the Kimpton ethos Resolve guest concerns with creativity, empathy, and ownership Oversee VIP arrivals, special celebrations, and repeat guest recognition Ensure consistent delivery of Kimpton and IHG brand standards Front Office Operations Assist with daily front desk operations including check-in, check-out, room assignments, and reservations Support cash handling, billing accuracy, night audit coordination, and reporting Ensure proper use of Opera PMS and other IHG systems Act as Manager-on-Duty when needed Team Leadership & Culture Help recruit, train, and develop front office team members Coach staff to deliver authentic service rather than scripted interactions Support scheduling, payroll review, and performance feedback Promote a positive, inclusive, and collaborative workplace culture Lead by example with professionalism, compassion, and enthusiasm Collaboration & Compliance Partner with Housekeeping, Engineering, Sales, and Restaurant teams to ensure seamless guest experiences Ensure compliance with IHG policies, safety standards, and local regulations Participate in daily stand-ups and operations meetings Qualifications Experience & Education High school diploma or equivalent required; college degree preferred 2–4 years of hospitality front office experience Previous supervisory or leadership experience strongly preferred Experience with Kimpton or lifestyle brands is a plus Skills & Attributes Passion for guest service and storytelling Strong emotional intelligence and problem-solving skills Confident leader who inspires and supports individuality Excellent communication and organizational skills Flexible schedule, including evenings, weekends, and holidays Physical & Work Environment Ability to stand and move throughout the shift Ability to lift light items when needed Fast-paced, guest-facing, lifestyle hotel environment Why Kimpton? Kimpton fosters a culture where employees are empowered to be themselves, creativity is celebrated, and hospitality is delivered from the heart. We believe great hotels are built by people who truly care. The salary range for this role is $23.19 to $26.96. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401 k, and many other benefits to eligible employees.