The Level I Patient Care Specialist provides administrative and basic clinical support to patients undergoing the diagnostic phase of fertility treatment. This role focuses on ensuring a positive patient experience, managing communications, and coordinating appointments and procedures in collaboration with the medical team. Essential Functions and Accountabilities:Patient Support & Communication:Serve as the primary point of contact for patients, communicate provider orders and instructions, answer routine questions and provide updates throughout the diagnostic phase of treatment. Educate patients about basic testing processes and timelines. Ensure timely communication of test results and next steps. Establish a compassionate environment by providing emotional and psychological support to patients; comfort patients by anticipating their anxieties, answering questions and addressing concerns. Administrative Coordination: Schedule consultations, appointments, and procedures according to RMA workflows, policies, and clinical practice guidelines. Maintain accurate and timely patient records in Artemis. Assist with obtaining previous medical records or outside results, if needed. Collaboration: Work closely with clinical staff, front desk and financial counselors to streamline patient care. Support patients with education, preparation instructions, and consents for procedures. Compliance: Ensure adherence to HIPAA and other patient confidentiality regulations. Follow clinic workflows, protocols and practice guidelines for documentation and patient care. Academic Training: Associate's Degree and/or CMA certification - required. Previous experience in a healthcare setting required, fertility experience a plus. Position Requirements/ Experience: Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Electronic Medical Records (EMR) experience Prior experience in women's healthcare - preferred. Knowledge of medical terminology Excellent oral and written communication, interpersonal and customer service skills. Strong attention to detail and demonstrated ability to follow-through. Ability to work autonomously and in a team environment.