Work Location: Powel Crosley Estate, 8374 N Tamiami Trail, Sarasota, Florida 34243 Work Hours: Monday - Friday and/or weekends as needed, hours may not exceed 25 per week. Expected Starting Hourly Range: $15.45 - $19.31 The Job Duties illustrated are intended only as examples of the types of work performed by incumbent(s) assigned to the classification. Omission of specific duties does not exclude them from a position if the duties are similar, related or a logical assignment of the position. Duties that are not normally performed by the classification may be occasionally or temporarily assigned based on departmental needs. Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws. Working Conditions. The work environment may include exposure to high noise levels while performing certain essential job functions. The position requires the ability to lift and move objects weighing up to 50 pounds independently and up to 100 pounds with assistance, with or without reasonable accommodation. Work may involve strenuous physical activity under varying climatic conditions and in both indoor and outdoor environments. The role involves sitting for extended periods while working on a computer. Job Description Essential Functions. These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. Marketing and Sales Support. Provides a variety of support to the marketing and group sales staff to advance tourism and events in Manatee County. Performs data entry (Excel, etc.), assists with preparing reports and assists with conducting inventory of marketing materials. Collects reports and screen shots to prepare invoices for payment. Prepares Welcome Bags, delivers visitor guides to Visitor Information Centers, prepares UPS shipments, some social media and event calendar updates and a variety of other support to assist staff in marketing Manatee County events and tourism. Provides consistent quality customer service at all times (by phone or in person), including in a fast-paced environment. Assist sales and marketing team with ongoing projects and research. Answer incoming calls from customers as needed, assisting them or routing calls appropriately. Takes walk-in/walk-up inquiries, as well as telephone and email inquiries. Assumes security of all equipment products, supplies, etc., within the facility to support special events. Responsible for complying with time frames for set-ups, operations and tear downs. Quotes prices and services using rate tables; figures discounts if applicable and makes other associated mathematical computations. Understands and follows oral and written communications. Communicates clearly and effectively, deals with customers/clients in a tactful and courteous manner. Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and appliable federal and Florida law. Minimum Qualifications High school graduate/equivalent. Minimum of six months experience in special events setting related to set-up and tear down of events; or experience in a customer service setting; or experience performing administrative functions related to supporting events; or experience in a similar hospitality setting or environment. Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position. More Prior experience in customer service is desired. Knowledge, Skills, and Abilities:Skill in handling multiple incoming calls accurately and courteously. Knowledge of, and ability to apply good customer service skills. Ability to make accurate mathematical computations, including pricing conclusions using established guidelines and pricing structures. Ability to read, understand, and follow detailed instructions and procedures. Dependable, prompt and present a neat appearance. Ability to handle numerous activities at the same time. Ability to communicate effectively, orally and in writing. Ability to establish and maintain effective working relationships with other departments of the County, agencies and the general public. Skill in the capacity to understand ideas, wants, facts, instructions, and to analyze them and formulate plans and instructions accordingly. Veterans Preference In accordance with Florida Statute 295.07, F. S., Chapter 55 A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families. EEO/ ADA Statement Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865. Drug-Free Workplace Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law. Emergency Response/ Recovery Activities All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.