You’ll be the go-to person for internal support—resolving desktop, software, and system issues quickly and thoroughly. Whether you’re responding to a ticket, setting up a workstation, or helping on a network project, your attention to detail and collaborative approach help keep everything running smoothly. User Support & Desktop Administration Provide Tier I technical support via phone, email, and chat to internal users across locations. Set up, maintain, and troubleshoot user workstations, including desktops, laptops, printers, and peripheral devices. Create, modify, and delete user accounts, access permissions, and mailboxes. Support Microsoft applications and proprietary banking systems in a Windows environment. Prioritize and manage incoming support tickets; escalate unresolved issues appropriately. Provide on-call support as scheduled in a rotational format.Network & Systems Assistance Assist network and system administrators in the maintenance and monitoring of voice, security, cloud, and endpoint systems. Support components of Active Directory, Exchange, VMware, and Citrix environments. Participate in technology projects such as system upgrades, deployments, and integrations. Assist with inventory management and software/hardware tracking. Knowledgebase & Documentation Contribute to and maintain IT documentation, standard operating procedures, and support knowledgebase. Identify opportunities for improved efficiency and user experience; recommend solutions. Requirements: Associate’s degree in Computer Technology, MIS, CIS, or a related field—or equivalent work experience. Minimum 1 year of experience in technical support or help desk support in a networked environment Bonus Points: Financial services industry experience (familiarity with Fiserv core processing systems a plus)Experience supporting VMware, Cisco Systems, Citrix, and MDM platforms. Technical Proficiencies in Microsoft Windows OS and Microsoft Office Suite, Active Directory and Exchange, VMware, Citrix, and network troubleshooting. Skills & Abilities in written and verbal communication skills. Ability to prioritize tasks, work independently, and collaborate with cross-functional teams. High attention to detail with the ability to troubleshoot and resolve complex issues. Strong customer service focus with a friendly and professional demeanor. Strategic thinker with the ability to understand and act on technical information