What You'll Do As a Customer Service Operations (CSO) Clerk, you'll play a critical role in supporting customer-facing programs, internal operations, and revenue-related processes. This position is highly cross-functional and serves as a key connection point between customer service, operations, and internal stakeholders. Provide administrative and operational support across the Customer Service Operations team Process and manage customer-related documentation including correspondence, agreements, and records management Support billing and invoicing processes, including preparation of one-time invoices and tracking of revenue-related activities Assist with rebate processing and customer program support (e.g., Surge, Solar, Electric Line Protection, and upcoming program expansions) Maintain and update customer account information in internal systems, ensuring accuracy and data integrity Manage and respond to customer service-related requests via phone, email, and internal workflows Support coordination of customer projects, outage communications, and service-related activities Assist with preparation of reports, spreadsheets, presentations, and customer communications Maintain organized records through scanning, indexing, and database updates Support large-scale customer communications and outreach efforts (mailings, notifications, program updates) Assist with tracking and monitoring service requests, maintenance activities, and operational workflows Collaborate with internal teams to support new program launches and process improvements Why This Role Matters This role is essential to maintaining operational efficiency, customer satisfaction, and revenue flow across multiple programs. The CSO Clerk ensures that key administrative and customer-facing processes - such as rebate processing, invoicing, and customer data management - are handled accurately and efficiently. Without this role, delays in customer responses, billing processes, and program execution can occur, directly impacting customer experience and operational performance. Qualifications Required: High School diploma or equivalent Valid driver's license Three (3) years of experience in a customer service related position Above average clerical skills Experience with Excel, Word, Outlook & PowerPoint Desired: Experience/ Familiar with Asset Suite, Microstation, Byers, OMS/ CAD, i. CIS, Cognos, Vision DSM Experience/ Familiar with Planned Outage Notification (PON) system Closing Statement Union: Local 1483 $34.85/hour At Omaha Public Power District , we're passionate about three things: power, the people who make it, and the people who rely on it.