Oversees multiple sites and multiple providers which may include a service line or different specialties. Monitors patient flow and daily operations through two or more practices to ensure appropriate utilization of physician time and staff coverage. Ensures compliance with all governing bodies (OSHA, OIG, CMS, DOH) Monitors or reviews patient registration and data entry into the system for timeliness, accuracy, and thoroughness. Develops special work load reports to adjust staffing levels as necessary. Approves time cards in API and ensures payroll is complete by Monday the required time. Reviews charges, visit encounters, and cash receipts for variations and patterns. Conducts spot audits to ensure regulatory compliance with established policies and procedures Insures that the practice staff follows all receivable/collection guidelines. Provides physician and staff training as required. Ensures patient satisfaction. Conducts patient surveys and questionnaires for customer service. Handles patient complaints. Ensures lines of communication open between practice staff and administration. Ensures high employee morale and a professional, effective, and efficient working atmosphere. REQUIREMENTS Preferred Associate's Degree Preferred High School Diploma 4-7 years minimum of 4 years working within a physician office, 2 yrs supervisory exp. Required AHA- - Am Heart Assoc CPR Additional Information What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.