This position supports the Benefits Division. This is an administrative position and will process benefit status changes, manage email and call center, perform monthly audits and process vendor discrepancy reports as well as other duties as assigned. HR information systems knowledge and attention to detail are critical for this position. Essential Duties. Providing customer service. Serve as liaison between retirees and vendors to process enrollments and resolve enrollment and eligibility issues. Keying Retirement Actions. Providing accurate information regarding retirement benefits and eligibility Call Center. ACA compliance. Process Medicare Age In, Dependent Age Out, Life Status Changes Calculating benefits payments and refunds payable to retirees. Auditing benefits billing accounts. Reconciling premium deductions. Performing ad hoc analysis as assigned. Administrative duties such as entering actions and benefit changes into the ERP system. Preparing written correspondence responding to employee and retiree inquiries. Assisting with facilitation and coordination of retirement, wellness, and benefits events. Other Job Requirements/ Information. Other duties as assigned. Grade. The grade for this position is B 251. Effective 4/11/2023, this position is eligible for the Employee Referral Program. Minimum Qualifications. High School Diploma, or G.E.D., AND - Two to three years of specialized experience in both human resources and Benefits areas. Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered. Preferred Qualifications in addition to the above minimum qualifications. HR Information Systems, SAP, and/or Oracle experience preferred For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here. Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change. For more information about this department, please click here. Additional Information About Gwinnett County Welcome to Gwinnett County Government. Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more. Careers with impact. Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected. Exceptional benefits. Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation. World-class community. More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes. Gwinnett County is an award-winning employer! Atlanta’s Healthiest Employer by Atlanta Business Chronicle. Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission. Top 100 Healthiest Workplaces in America by Springbuk and PR News. Wire and more! Vision. Gwinnett is the preferred community where everyone thrives! Mission. Gwinnett proudly supports our vibrantly connected community by delivering superior services. Values. Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience. Hiring Process. Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:Hiring Process. FAQs. Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law. Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HR - Employee. Relations@Gwinnett. County.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.