Specific to PR - Os in a Lowe’s Outlet. - Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customerinteractions - Assists Pro customers to find product by walking the customer to the correct aisle and bay - Assists Pro customers with loading product in the aisle and then into their vehicles to providea faster “in and out” shopping experience - Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Usesthe SMART phone and sales terminal to enroll customers into these beneficial programs - Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Callsvendors to verify product availability and cost as needed - Additional Responsibilities specific to the Outlet Department - Helps customers have a positive shopping experience by neatly displaying up-to-date andaccurate pricing and signage - Uses cash register to process sales transactions according to company guidelines - Delivers excellent customer service during the checkout process by ensuring the customer issatisfied and encouraged to come back to Lowe’s Outlets. - Completes freight and merchandising fulfillments, physically moves stock as it is delivered,schedules shipments when necessary, and checks the quality and accuracy of orders - Processes returns to the Distribution Centers and appropriately disposes/returns items - Coordinates and supports deliveries from beginning to end, serving as the expert foranswering questions and solving problems related to deliveries - Inspects merchandise prior to loading and delivery, prepares merchandise and loads fordelivery, supports planned delivery routes, verifies invoices against items loaded, and assistswith product connections or returns - Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exteriorareas (e.g., parking lots) (as needed) - Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafedisplays, fixes equipment and facilities, and performs preventative maintenance - In addition to the above responsibilities, this individual is held accountable for other duties asassigned. About Lowe’s. Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N. C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.