Root Cause Analysis & Trend Identification:Deep-dive into high-volume payor data to identify credit balance trends and differentiate credits from overpayments. Analyze payor reimbursement behavior against contracts to identify discrepancies (e.g., rate errors, non-covered services, rounding issues)Investigate the “why” behind credit inflow to determine if issues are systemic or isolated. Payor & Stakeholder Negotiation:Serve as primary ROPS representative in discussions with payor partners to negotiate resolution paths for systemic overpayment and reimbursement issues. Present data-backed findings to payors, analysts, and internal stakeholders to drive agreement on corrective action timelines. Influence outcomes through clear articulation of root cause, financial impact, and operational feasibility, often without direct authority. Collaboration & Process Improvement: Partner closely with internal teams including Payor Partnerships, Spotlight, Manestream Collections, Legal, Compliance, Registration, and Admissions to address upstream drivers of credit inflow. Escalate systemic contract, configuration, or process issues with clear documentation, financial impact analysis, and recommended solutions. Translate analytical findings into actionable change, ensuring fixes are implemented, not just identified. Present issues on calls/meetings with key stakeholders. Develop and manage key relationships with external partners. Develop timelines and execute the action items necessary to resolve escalations. Effective and professional communication (written and verbal) with key stakeholders. Bulk Resolution & Project Work/ Management. Formulate and execute “bulk” resolution strategies to resolve large populations of claims at once (e.g., Bulk Processing Unit (BPU) files, bulk retractions, and bulk disputes) rather than processing claims individually. Manage multiple projects for targeted payors/financial classes (e.g., Medicare Advantage, Managed Medicaid, etc) to clear historical credit backlogs and prevent future inflow. Review and audit BPU files with high attention to detail to ensure accuracy before processing. Reporting & Technical Operations. Utilize Tableau, Excel, and internal billing systems (Nautilus) to monitor inventory and track resolution progress. Maintain accurate documentation of identified trends and resolution plans. Manage payor portfolio and inventory effectively meeting commitments for both BPA specific requirements as well as for upstream/external parties. Qualifications. Required: High school diploma or equivalent. Strong critical thinking and problem-solving skills: Ability to look at a situation, identify patterns, and determine the best course of action. Creative thinker who embraces trying new approaches and learn from other perspectives Intermediate Excel skills: Ability to work with data sets, filter, sort, and perform basic analysis. Attention to detail: Crucial for auditing bulk files where a single error can affect hundreds of claims. Strong written and verbal communication skills for interacting with payors and internal teams. Adaptable and agile – Able to operate in a fast-paced environment where day to day priorities can shift. Comfortable with navigating change and able to approach large change management events with positive focus. Ability to synthesize complex data into clear narratives for senior leaders and external partners. Navigate ambiguity and drive alignment across multiple stakeholders with competing priorities. Demonstrate experience influencing outcomes without direct authority. Time Management: Understands how to effectively manage their time and prioritize the correct work, meet deadlines, and self-correct when needed. Accountability: Holds themselves to high-quality standard of work and exudes a continuous-improvement mindset at all times. Self-starter with workload. Knowledge of insurance rules and regulations (Medicare Advantage, Medicaid, Commercial, etc)Experience with DaVita revenue cycle systems (Nautilus, CAT, Reggie, etc.)Experience reading and interpreting payor contracts and explanation of benefits (EO - Bs)What You Can Expect. A “Community First, Company Second” Culture: We are a team that supports one another. You will join a village where we care for our patients and each other. Autonomy & Impact: You will own a specific “book of business” or project scope, giving you the opportunity to drive real results that impact the bottom line. Growth Opportunities: This role offers deep exposure to the analytical side of Revenue Operations, paving the way for future growth into analyst or leadership roles. What We’ll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out. Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more. Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star. Learning.#LI-RH 1