Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements. Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions. Present recommendations for resolving business problems. Exercise some independent judgment when developing project budgets, project plans, and schedules. Provide information about communication between business and technology teams. Work with business user groups to provide training, handle questions, observe user needs, and document results. Required Qualifications:2 years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications:2 years Branch product support experience. Knowledge of Banker Connection call center systems and functionality. Experience in Genesys Business Routing Rules (BRR) and Gateway to Team Member Support routing. IVR Natural Language Understanding that uses caller “utterances” for call routing. Alvaria used in the Banker Connection Workforce Management team. Other systems such as Genesys Administrator Extension, Jabber, Interaction Console, Epicenter, Vocal Password, Electronic-Record on Demand, Customer Care Now, UiPath, Web Hogan, Virtual Assistant, Live Chat, and Official Bank Check Verification. Job Expectations:This position offers a hybrid work schedule. Must have the flexibility to work on evenings and weekends as needed. This position is not eligible for Visa sponsorship. Posting Locations:2222 W Rose Garden Ln - Phoenix, Arizona 850271525 W W T Harris Blvd - Charlotte, NC 282624101 Wiseman Blvd., Building 108 - San Antonio, Texas 78251 Required locations listed above. Salary range is determined by location of the job. May be considered for a discretionary bonus. Please note: Job posting may come down early due to volume of applicants. Posting End Date: 2 May 2026 - Job posting may come down early due to volume of applicants. We Value Equal Opportunity. Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.