This position is a service and support representative functioning as the primary, daily contact between Wealth Management Trust, Banking, or Investment customers and U.S. Bank. Working within delegated authority and/or standard department guidelines, handles day-to-day client calls and transactions and problem resolution, escalating items beyond specified authority to the assigned Wealth Management Advisor or respective specialist. Works proactively to identify potential problems, compliance issues, or fraud to maximize client satisfaction and encourage expansion of the relationship. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures. Basic Qualifications- Bachelor's degree, or equivalent work experience- Five or more years of administrative support experience in a banking environment. Preferred Skills/ Experience-Farm or Agricultural industry experience- Expert knowledge of departmental operations/policies and bank products/services- Excellent interpersonal, verbal and written communication skills- Exceptional customer service skills- Ability to identify and resolve exceptions and to interpret data- Ability to resolve complex problems with minimal guidance- Excellent computer skills, especially Microsoft Office applications. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.