1. Performs a wide range of duties to ensure that support and information are available to patients, families, and visitors who are entering all main entrances of the hospital ..1 Provides a warm and welcoming greeting to all people entering the hospital, at all main entrances. Determine the needs of patients and guests entering the hospital to meet customer needs .. Provides directory, escort, and transport services (specific to Yale New Haven Hospital and St Raphael campuses only).2.1 Provides wheelchair transports or escorts to patients and guests in a timely manner to their destination throughout the hospital and associated facilities .. Oversees amenities for patients and guests including orchestration of service recovery tools. Keeps work areas and lobby clean and neat at all times ..1 Provides a variety of info for patients/guests regarding local restaurants, banking, hotels, and shops. Keeps adequate 'Guide to New Haven' on hand for use .. Required to provide cross-coverage between YNHH campuses, based on operational need. Qualifications. EDUCATION High school graduate or equivalent required. Associate degree in hospitality, human services, social work, or like field preferred. Completion of internally selected YNHH Learning Management courses within first 3 months of starting position. EXPERIENCE Minimum of 1 year of experience in the healthcare and/or customer service industry with demonstrated experience in problem-solving and diffusing and handling sensitive issues with minimal supervision. Proven outstanding customer service skills. SPECIAL SKILLS Knowledge of proper wheelchair use is preferred. Excellent communication and customer service skills, attention to detail, and physical endurance.