We’re looking for a Business Operations Manager to join our Sales Capabilities & Readiness Strategy & Planning team. This role is designed for someone who is comfortable digging into complex environments and data sets and translating field reality into actionable operational improvements. You will work directly with sales teams and cross-functional partners worldwide to diagnose and resolve challenges caused by customer data fragmentation, data pollution, and process inefficiencies. You will drive alignment and execution across support, operations, and IT teams to implement durable solutions. Responsibilities. Analyze end-to-end commercial transaction flows (lead-to-order, order-to-cash, renewals) to identify breakdowns driven by poor data quality, fragmentation, and inconsistent processes. Quantify the business impact of inefficiencies, such as revenue leakage, cycle time delays, manual workarounds, and forecast inaccuracy. Partner directly with field sales, sales ops, deal desk, and customer success teams to conduct structured interviews, ride-alongs, and workflow observations to uncover root causes. Translate field insights into clear problem statements and prioritized initiatives to drive cross-functional resolution. Partner with IT, data engineering, and systems teams to design and implement scalable solutions. Define and advocate for improved data governance, standardization, and ownership models to reduce manual intervention and increase automation. Lead cross-functional initiatives from problem definition through implementation, establishing success metrics and ensuring changes are embedded in field workflows. Minimum Qualifications:4 years of experience working with CRM (e.g., Salesforce), ERP systems, and data/reporting tools . years of proven ability to break down ambiguous problems and structure actionable solutions. Deep curiosity and willingness to engage directly with field teams to understand workflows . year of stakeholder leadership skills with the ability to influence across sales, IT, and executive levels . years of experience driving cross-functional alignment and project execution. Preferred Qualifications:Comfortable operating in imperfect systems and navigating organizational complexity. Pragmatic problem-solver who balances ideal-state thinking with execution realities. High ownership and bias toward action. Experience in identifying and resolving systemic issues across tools, data models, and processes. A track record of delivering measurable reductions in transaction friction and manual workarounds.