Provides client services support through assisting internal and external doctors, nurses, labs, etc. to facilitate the delivery of patient laboratory results using EPIC and the Laboratory computer system, SOFT. Communicates issues regarding delays of tests results within the Laboratory to the House Coordinator and Emergency Department. Facilitates communication between labs and different departments within all Hospitals. Enters outside Home Health agency orders into Epic to ensure proper billing. Acts as the call center for the lab ensuring the proper transfer of calls as to not impede laboratory staff from their core duties. Receives laboratory supply orders for clinics, hospitals and external clients, and fills and distributes via lab courier. Discards outdated specimens following established guidelines. Monitors and cleans equipment and performs appropriate quality control functions on glassware, checks p. H levels and general surface cleaning. Performs water checks for detergent residue and autoclaves spore checks adhering to laboratory policy. Counts inventory weekly and checks expiration date according to proper procedure. Appropriately discard biohazard waste daily. Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Performs other duties as assigned. Complies with all policies and standards. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.