Inspire store team to achieve their best performance - Execute to maximize growth and potential - Create an engaged and inclusive store environment - Elevate the customer experience through operational excellence - Exceed customer expectations in all interactions Leadership: - Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. - Models company values and leads by example as an active coach. - Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business. - Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment. Performance: - Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. - Understands how to leverage store reports to understand decisions made to drive the store business. - Participates in driving business outreach opportunities and communicates leads to Store Manager. - Identifies performance opportunities and partners with management team to contribute to development plans. Operational Excellence: - Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. - Assists management team with training store staff on all internal operational functions as assigned. - Stays informed on corporate communication, directives, initiatives, policies and procedures. - Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned. Workplace: - Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. - Supports a culture of learning and development, ensuring training tools are leveraged. - Serves as a role model to all store team members and provide enthusiastic motivational leadership. - Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Customer Experience: - Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. - Leverages customer feedback to prevent or resolve customer concerns. - Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction. Qualifications - External. Qualifications: - Minimum of 1 year of Retail or Sales experience. - Creative individual who demonstrates good judgement and is tuned-into the pulse of the business. - Self-motivated, results oriented, strategic thinker. - Strong organizational and leadership skills. - Excellent written and verbal communication skills. - Demonstrates active listening and problem-solving skills. - Proven ability to train and develop high performing store teams. - Proficient in technology systems, applications, Microsoft Office, and video conferencing. - Ability to operate a computer and POS System.