Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games. ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Directly supervises dealer responsibilities in accordance with the company policies and procedures. Responsibilities include training team members, planning, assigning, and directing work. Appraising performance, rewards, and disciplining team members. Addressing complaints and resolving problems. Rating and tracking guests play. Assist guests in obtaining a marker. Making sure buy-ins are correct. Insures adherence to all gaming regulations. NON-ESSENTIAL JOB FUNCTIONS - Attend seminars when needed. EDUCATION AND / OR EXPERIENCE REQUIREMENTS:(Related education and experience may be interchangeable on a year for year basis)High School Diploma required. Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery. Must successfully pass background check. Must successfully pass drug screening. Must be twenty-one (21) years of age. Prior experience in the Gaming industry strongly preferred. KNOWLEDGE OF:Pertinent federal, state, and local laws, codes, and regulations. Hard Rock operations. Policies and procedures as well as knowledge of and ability to identify various cheating techniques. ABILITY TO:Calculate figures and create and manipulate spreadsheets to produce reports. Effectively present information and respond to questions from groups of managers, clients, customers and the general public. Solve practical problems and deal with a variety of situations. Be flexible to work varying shifts and time schedules as needed.