A dynamic, hands-on Airport Service Operations Manager to work overnight at our DFW Receiving and Distribution Center, serving Dallas-Fort Worth International Airport (DFW). We’re counting on you to maximize terminal and customer service performance by providing proactive, highly visible leadership across the airport terminals. In this critical role, you will collaborate with other departments to meet customer KPIs and SLAs and act as a champion of BAL's company values. Airport Service Operations Manager‘s Responsibilities. Act as a primary point of contact for all customers, regulatory agencies, and stakeholders in the logistics supply chain supporting DFW airport concessions. Build strong working relationships with retail concessionaires at the Terminal to provide an effective route for diagnosis and resolution of issues. Manage the delivery volume of all products to airport terminals. Direct logistics specialists in their daily operations within the airport terminals. Manage metrics to ensure that all contractual metrics are met and exceeded. Develop staff in areas of logistics, customer service, regulatory compliance, and operations. Use the proprietary company database to track service levels and perform trend analysis. Operate across multiple terminals to support the needs of the business. Ensure high standards of customer satisfaction through regular interactions and formal meetings with airport concessionaires. Ensure high standards of safety and security are upheld in the terminal operation Encourage proactive reporting of safety incidents and perform trend analysis of incidents. Execute new solutions in support of the continuous improvement of the airport terminal concession operators' retail sales and performance. Perform other duties as assigned Qualifications for an Airport Service Operations Manager 3 years of management experience with Food/ Beverage, Retail, and/or Airport operations preferred. Experience with inventory of goods and goods-replenishment practices. Inventory Management Systems experience. Ability to work overnight Proficient in MS Word, MS Excel (preferred)Able to manage complex issues and deliver sustainable results. Exceptional customer relationship building skills and proven record of customer relations management. Innovative with the ability to influence change management for the business. Flexibility in work shift availability to meet the needs of the business. A role model who actively promotes and lives the company values. What’s in it for you? Bradford Airport Logistics offers an excellent, competitive annual compensation plan. The benefit package includes:Employer-paid health insurance. Annual bonus. Paid holidays 401 (k) Company match. Professional Development Program. Opportunities for Career Advancement If you are looking to grow with an innovative, core-values-based company, please apply today! -