Assistant Store Manager - Merchandising
Charlotte
Saturday, 02 May 2026
The Assistant Store Manager-Merchandising is responsible for managing all customer facing store merchandising; including placement of new receipts, visual presentation, floor sets, customer Omni experience and more to drive store profitability. The Assistant Store Manager-Merchandising is an exempt position, reporting to the Store Manager. Essential Functions: - Partner with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor. - Proactively plan for new receipts and anticipate the need to adjust product flow accordingly. - Lead the Merchandising Team to present merchandise consistent with visual and merchandising standards - Ensure the timely floor setup, including signage, for promotional events and seasonal business activity - Ensure direction of playbook and seasonal merchandise meetings - Manage the maintenance of the floor and stock areas consistent with store standards and use discretion to tailor standards to store needs. - Lead team to drive the Customer Experience both in store and Omni - Partner with the Sales Team Manager (STM) and visual associates to support the overall management of merchandise presentation of the store - Recruit, interview, and select and retain quality associates and ensure all positions are filled in a timely manner. - Maintain high store associate engagement. Provide efficient, timely communication of policies and other information. - Responsible for addressing all concerns or problems that develop within your team. - Ensure all associates receive and complete all necessary paperwork. - Train support direct reports in correct processes and procedures. - Provide effective coaching, to direct reports. - Conduct timely performance management process and communicate development needs with subordinates. - Set goals and identify areas for improvement for direct reports. - Utilize the corrective action process to consistently document and coach poor performers you identify. - Communicate with direct reports on possible career paths and advancement opportunities. - Develop and promote a diverse team. - Responsible for driving business results and customer experience through strong leadership of team. - Open and close the store, including weekends - Approve select point of sale transactions such as returns and voids. - Resolve escalated customer service issues as needed. - Understand and be able to use and train direct reports on all building operating systems. - Manage and lead entire store when store manager is not available. - Identify store and team needs and drive solutions to enhance store profitability. Minimum Education & Experience: - Four-year college degree or equivalent combination of education and experience. - Experience in retail management. - Significant leadership experience. Knowledge / Skills Requirements: - Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc). - Excellent leadership, supervisory, analytical and reasoning skills.