Onboard new customers and validate user access to the C 2 FO platform. Conduct product demonstrations (walk-throughs) to ensure user confidence and understanding. Resolve advanced and complex customer inquiries through phone, email, and webchat with professionalism, empathy, and accuracy. Proactively identify and execute solutions to automate customer support workflows. Manage a high volume of customer interactions while maintaining exceptional service quality. Consolidate account and contact details in Salesforce and maintain accurate records. Collaborate cross-functionally with internal teams to address customer needs and escalate issues when appropriate. Customer-Focused Mindset: Deepened customer service skills, with empathy and a commitment to customer satisfaction. Strong Leadership Potential: Ability to mentor peers, share knowledge, and help guide the team toward success. Communication Expertise: Elevated written and verbal communication skills for clear, confident interactions. High-Level Organization: Advanced time management and multitasking skills in a high-volume environment. Analytical Thinking: Proficiency in mathematical concepts and problem-solving techniques. Adaptability & Tech Savviness: Rapidly adapts to new technologies and tools to improve support services. Resilience Under Pressure: Thrives in high-pressure situations with calm and effective performance. Collaborative Independence: Comfortable working autonomously, while also contributing meaningfully in a team setting. Comfort with Ambiguity: Navigates unclear scenarios with confidence and finds appropriate solutions Professional Presence: Consistently maintains a polished, positive, and professional demeanor. Hybrid: This position is hybrid, after initial training period, allowing flexibility to work from home two days a week, which requires a reliable internet connection in a private setting, and from the office, which is a collaborative open-office environment with access to private meeting spaces as needed. Travel Requirements: No travel Physical requirements: This position primarily requires sitting, standing, typing, and viewing screens for extended periods. Basic Qualifications: Professional proficiency in Spanish and English, with strong communication skills and cultural awareness. Associate's degree or equivalent work to commensurate experience. 1 year of demonstrated experience in customer support, sales, or other related fields. Preferred Qualifications: Preferred experience with CRM such as Salesforce. Understanding and use of AI Large language models (LLM)