The Manager role at Tom Wood Auto Group is a key leadership position responsible for driving performance, developing teams, and delivering an exceptional customer experience within their department. Whether leading Sales, Service, or Finance & Insurance operations, Managers are expected to model Tom Wood's Core Values while achieving operational, financial, and customer satisfaction goals. This role requires a hands-on leader who can balance people development, process execution, and performance accountability in a fast-paced dealership environment. Key Responsibilities Leadership & Team Development Lead, coach, and develop department team members to achieve individual and departmental goals Foster a positive, accountable, and performance-driven culture Conduct regular coaching sessions, performance reviews, and corrective actions as needed Participate in hiring, onboarding, training, and retention efforts Operations & Performance Management Oversee day-to-day departmental operations to ensure efficiency, accuracy, and compliance Ensure adherence to dealership processes, manufacturer standards, and company policies Monitor KPIs and financial performance, taking action to correct gaps and improve results Collaborate with other department leaders to create a seamless customer experience Customer Experience Ensure customers receive a transparent, professional, and ethical experience Handle escalated customer concerns and resolve issues promptly and professionally Maintain high CSI, survey scores, and online reputation standards Compliance & Risk Management Ensure compliance with all state, federal, and manufacturer regulations Maintain accurate documentation and required disclosures Support audits and ensure department readiness at all times Department-Specific Focus Areas Sales Manager Drive new and used vehicle sales performance Coach sales team on process, product knowledge, and closing techniques Manage inventory, pricing strategies, and manufacturer programs Service Manager Oversee service operations, workflow, and technician productivity Ensure quality repairs, efficient scheduling, and strong service communication Maintain safety standards and shop compliance F&I Manager Manage finance and insurance product offerings and profitability Ensure compliance with all lending, title, and disclosure requirements Deliver a transparent, customer-focused F&I experience Qualifications & Experience Previous leadership or management experience in automotive dealership operations Strong understanding of department-specific processes (Sales, Service, or F&I) Proven ability to lead, coach, and hold teams accountable Strong communication, organization, and decision-making skills Valid driver's license with acceptable motor vehicle record Preferred Qualifications Multi-department dealership experience Manufacturer certification(s) Experience with dealership management systems (CDK, Reynolds, or similar) Demonstrated success in performance improvement and team development What We Offer Competitive compensation plans (salary, commission, and/or performance incentives) Paid Time Off & Paid Holidays Medical, Dental, and Vision Insurance 401(k) with Company Match Life & Disability Insurance Ongoing training and leadership development Opportunities for advancement across a multi-location organization Why Work for Tom Wood Auto Group The Tom Wood Group is a family-owned organization that has proudly served communities for over 50 years. We believe great leadership drives great results - and we invest in our managers to help them grow, succeed, and build lasting careers.