The priority of the Seasonal Concierge is to provide a warm and gracious welcome to each visitor to Beaulieu Vineyard, as well as to ensure that each guest understands the wine experience, and any other information that will enhance their visit. The Concierge will serve as a reservationist for the tasting room whether that be taking reservations over the phone or in person. The concierge will enter appropriate guest information into the reservation system. Must be available weekends. Responsibilities Set-up and host wine tastings and tours for guests. Provide world class customer service to site visitors. Assist in events, private dinners and various site activities. Assist with restocking, inventory, wine packing and floor upkeep. Register operations, retail sales and wine club promotions. Follow site policies and procedures. Complete projects and other duties as directed by Retail Sales Manager. About you You must be 21 years of age. You have some experience in retail sales or a similar hospitality setting. Exemplary customer service skills required. You have strong presentation skills with the ability to relay knowledge of wines and wine production. You are dynamic with a positive attitude. You have a clean professional appearance, and you excel at teamwork and interactions. Knowledge of food and wine, the wine industry, Napa and Bay Area restaurants. Must be able to lift 50 lbs. (a case of wine)Wine industry and/or tasting room experience is highly desired but not required. This position must work weekends (Friday, Saturday and Sunday), and some holidays and evenings Why you’ll love it here Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE. We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development. It takes all varietals! At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products. All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number. Pay Transparency Disclosure:Base pay: Hourly rate ranges from $21 to $25 per hour, based on experience, skills, role scope, location, and business needs. Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed. Estimated on-target earnings: $23.27 to $27.50 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification. Tips: Tips are paid by customers and vary by location, shift, and customer volume. Tips are not guaranteed. Actual compensation will be determined based on factors including, but not limited to, candidate experience, skills, internal equity, geographic location, and applicable employment laws. How to apply We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.