Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies. Research tariff codes through government websites. Processes all requests for extensions and cancellation of shipments. Comply with government regulations by supplying missing customer information. Maintain lines of communication with all departments. (internal/external)Review documents to determine information needed for Customs clearance. Communicate with origin and destination locations regarding shipment status, special handling and delivery processes. Verify shipment documents for accuracy. Assign shipments for correction Ensure correct and accurate information transmitted in DHL Clearance Skills & Qualifications:High School Diploma or Equivalent. Overtime is required 1-3 years of customer service experience preferred 1 year experience in transportation or customs preferred. Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications. Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:Competitive Pay. Bonus/ Incentive Programs. Retirement Savings – 401 K with company match. Medical, Dental, Vision, well-being programs. Tuition Reimbursement. Generous Paid Time Off – Starting at 4 Weeks (PT/ FT)Paid Leave. Employee Discount Program. Employee Assistance & Work Life Program. Outstanding training opportunities DHL is an