Location: Dawson County Environmental Health Department, Recruitment: This position is open to all qualified applicants. Work Hours: Monday-Friday 8 am -5 pm, with one-hour lunch break. Pay Grade: F,G - Position: 2026-00447 Who we are. We protect lives. The Georgia Department of Public Health - District 2 is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. What we offer. As a member of the Georgia Department of Public Health - District 2 team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play. Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents. Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career. Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role. Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you. Dawson County Environmental Health Department is seeking a Customer Service Representative. As a Customer Service Representative with Dawson County Environmental Health at the Georgia Department of Public Health - District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways. Benefits:40-hour work week (Monday – Friday), 13 paid holidays/yr., 3 weeks each of annual & sick leave/yr., a defined benefit retirement plan including a 401(K) plan with a matching employer contribution, health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available. Also, medical/childcare spending accounts can be established in addition to deferred compensation – 457. Job Responsibilities Customer Service Representative 1:Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Customer Service Representative 2:Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. General List of Job Duties:Public Contact – Greet clients and receive incoming telephone calls; helping to resolve the clients issues; direct calls and clients to appropriate staff and/or other agency. Data Entry – Enter data into the computer using DHD software and Microsoft Word, Excel and Outlook. Locate and file Environmental Health information some of which is written in cursive. Experience processing paperwork and fees for those services. Experience working with Digital Health Department software. Collect department fees and balance cash drawer daily. Other duties as assigned Minimum Qualifications Customer Service Representative 1 High school diploma/ GED and one (1) year of experience communicating information in a customer service setting are required. Customer Service Representative 2 High school diploma/ GED and two (2) years of experience communicating information in a customer service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST 120) or position equivalent. Preferred Qualification:To be able to speak, read and write Spanish.