Guest Engagement & Advocacy- Ensure guests feel heard and valued; incorporate their input intoprogramming when appropriate. Program Knowledge & Service Delivery- Maintain deep understanding of program requirements, referralprocesses, support services, and best practices in the field. Resource Navigation & Team Contribution- Demonstrate expertise in guest-specific resources and acommitment to serving individuals experiencing homelessness. Actively contributes to team goals within adiverse and dynamic environment. Documentation & Data Management-Accurately document all client interactions, eligibility, and demographics. Ensure timely and compliant data entry in systems such as Service. Point and HMIS and maintain organized hard copy files. Professional Conduct & Confidentiality- Uphold confidentiality and collaborate effectively across teams. Adhere to professional standards and ethical guidelines. Safety & Crisis Response- Maintain physical and emotional safety of guests. Manage the milieu, de-escalateconflicts, contact emergency services when needed, and complete incident reports thoroughly. Team Support & Problem Solving- Serve as a resource for colleagues, offering support in problem-solving andstaying informed on current field developments. Facility Maintenance & Operations- Assist with housekeeping tasks (e.g., linens, supplies, walk-throughs), enforce rules, and report maintenance needs promptly. Special Projects & Volunteer Coordination- Lead holiday and special projects as assigned. Supervise volunteers during shifts. Front Desk Duties- Handle calls, messages, donations, mail, and distribute bus passes. Mentorship & Training- Mentor junior staff and support onboarding/training of new team members. On-Call & Cross-Facility Coverage- Participate in the on-call rotation (full-time only) and provide coverage at other facilities as needed. Staff Scheduling & Meetings- Assist with shift scheduling and attend staff meetings and training. Actively participate as a member of the Family Motel team. Guest Compliance & Discharge- Monitor guest activities, enforce expectations, and take appropriate action when guests violate program rules or laws. Ethical Practice- Perform duties in alignment with the Social Work Code of Ethics. Other Duties- Carry out additional responsibilities as assigned. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS - Ability to be single-staffed while at the facility while having the responsibility for the safety of the guests. - Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency. - Some lifting up to 50 pounds. - Able to visually and auditorily supervise the milieu. - Physically able to quickly respond to crisis, complete a perimeter check and secure a lockdown if needed. - The employee may be exposed to severe weather conditions. - Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. - The noise level in the work environment is usually low to moderate. POSITION TYPE AND EXPECTED HOURS OF WORK - Current opening:Mon-Th 10:30 pm-7 am. Fri-Sun 10:30 pm-7 am. M-Th 10 p-830 a - While Coordinators are on duty, they will be expected to stay at the facility for the entirety of their shift. - All full-time staff are considered “essential staff,” requiring to be on their scheduled shifts regardless of holidays or inclement weather. This is compensated as determined by HR. - All full time staff are also required be on the on-call rotation. This may result in being on-call approximately every 4-6 weeks. During on-call, all staff are required to answer calls for coverage issues for an entire seven days (Friday at 5 pm until the next Friday at 5 pm). This may require coverage of shifts at all residential facilities. There is a $100 stipend as compensation for being on call plus any overtime worked. - The shelters are staffed 24 hours a day year-round. LOCATION 8000 West Colfax Avenue Denver, CO 80204 Position Type. Hourly/ Non Exempt. PAY RANGE:$21 per hour Requirements MINIMUM QUALIFICATIONS:DUE TO Bona Fide Occupational Qualifications : this position requires a male applicant. Associates Degree in a related area or the equivalent experience in human services. One year direct human service experience. Good organizational and planning skills; works well as part of a team. PREFERRED QUALIFICATIONS:Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns and residential case management experience. Residential experience and/or milieu management. Crises intervention skills. COMPETENCIES - Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service). - Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart). - Utilization of various databases including Homeless Management Information System and Service Point. - Ensures equitable and inclusive services. - Ensures that resident(s) has an active voice in programming. - Possesses genuine empathy and compassion - Open to receiving and providing feedback; focused on conflict resolution - Adaptable. KNOWLEDGE AND SKILLS - Strong written, oral, and interpersonal communication skills. - High level of competency working with Microsoft Office suite and cloud-based applications. - Strong time-management and prioritization skills. - Experience working both independently and, in a team-oriented, collaborative environment. - Strong organization skills.