The City of Cedar Rapids is seeking a skilled and motivated Water Meter Service Supervisor to lead and coordinate the daily operations of the water meter service program. This position is responsible for supervising staff and contractors, managing operational workflows, and ensuring timely, accurate, and efficient delivery of field services related to water metering. The ideal candidate will bring strong leadership, operational oversight, and a commitment to high-quality customer service. About our Organization. At the City, we are committed to employing individuals who reflect our community’s diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation. About our Community. Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city. Cedar Rapids - Why you should live here! About this Opportunity Supervises water utility meter operations, backflow prevention, and field services to ensure compliance, efficiency, and data accuracy. Oversees staff, contractors, budges, and inventory while supporting billing systems and responding to public inquiries. The City of Cedar Rapids does not offer sponsorship for employment authorization. Essential Duties & Responsibilities Job Duties and Responsibilities. Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations. Provides leadership in a team environment by fostering collaboration, accountability, and effective communication among staff and contractors to achieve department goals. Develops commercial and residential meter routes and ensures all field locates are completed in the required timeline and in compliance. Supervises upload and download of meter readings, ensuring data integrity for water utility billing software. Conducts backflow testing and certification, inspection of water service tapping, geographic information system accuracy corrections, and vehicle maintenance. Recommends isolation devices suitable for particular backflow hazards and initiates compliance activities. Prepares work orders for service work and closely monitors service contractors’ responses, repairs, and charges. Responds to public requests for water meter reading information. Conducts trainings on systems, equipment, standard operating procedures, working instructions, and safety procedures. Monitors budget controls and expenditures. Oversees the department inventory and ensures all inventory is maintained. Performs related work as required Qualifications Required Education and Experience. High School diploma or equivalency and. Three (3) to five 5 years of experience in water plant and/or distribution system operations or. An equivalent combination of education and/or experience. Excellent written and verbal communication skills. Proficiency with Microsoft Office. Ability to work collaboratively with a diverse population. Required Licenses or Certifications. Valid U.S. Driver’s License. Backflow Prevention Assembly Tester certification issued by the State of Iowa, or the ability to obtain within one year of employment. Grade I Water Distribution Certification issued by the State of Iowa. Grade II Water Distribution Certification issued by the State or Iowa, or ability to obtain within one year of employment. Desired Qualifications. Supervisory experience Supplemental Information Work Schedule. Monday through Friday 7:30 am - 4:30 pm, with the ability to respond to calls after hours Equal Opportunity/ Affirmative Action Statement The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Applicants with Disabilities We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar Rapids. In support of the Americans with Disabilities Act, reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation, contact the City's Human Resources department by phone at 319-286-5000 or by email at hr@cedar-rapids.org.